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Data
Business Strategy -- Been There, Done That: How to Improve Data Quality. #Data #AI
  Clean up your data and you’ll thank me.  Your institution’s data is a valuable asset, if not one of your most valuable assets.  Data is too often neglected and likely a defect-laden hot mess.    Implementing and using AI is enabled and speeded with high quality data. ...
Spirit of Service
Business Strategy -- The Spirit of Service Stories: Customers are Real People, not a Trouble Ticket Number. #BellSystem #TelephonePioneers
  Background:    I had a wonderfully fulfilling 35-year career at AT&T and Bell Labs. The first 15 years were in the pre-Divestiture Bell System, a regulated monopoly.  The following 20 at AT&T were in an ever more competitive industry.  The Bell System and AT&T still...
The Big Sort
Current Events: A Good Read -- The Big Sort by Bill Bishop with Robert Cushing. #Books #Politics
Thanks to Len Breslow for turning me on to this one. Key Take-aways — My (perhaps flawed &/or incomplete) view: Americans already live in … and are moving to … places with like-minded people.  A friend had been telling this, but I was very skeptical; it did...
Customer-Empathy
Business Strategy -- Stories:  Value selling. #Sales #Marketing
The story’s genesis: I used to tell this story when I was trying to help some of my colleagues, who were very high net worth individuals when it came to technology but below the poverty line when it came to marketing & sales and putting themselves in the Customer’s shoes.    They...