Business Strategy — The Spirit of Service Stories: Customers are Real People, not a Trouble Ticket Number. #BellSystem #TelephonePioneers
Background: I had a wonderfully fulfilling 35-year career at AT&T and Bell Labs. The first 15 years were in the pre-Divestiture Bell System, a regulated monopoly. The following 20 at AT&T were in an ever more competitive industry. The Bell System and AT&T still have the allure of being my professional “first love.” […]


